Who do I see?
Abdominal Pain
Who do I see?
GP
Acute Asthma
Who do I see?
Call 999 for a severe attack / contact the practice the same day if symptoms are getting worse
Advice
Call 999 if you are having a severe asthma attack: for example, you are too breathless to speak, eat or sleep, your reliever inhaler is not helping, or your lips look blue.
If your symptoms are getting worse or you are using your reliever inhaler more than usual, contact the practice the same day.
For routine asthma care, please book to see the Practice Nurse.
Alcohol Advice
Who do I see?
One Recovery Bucks / GP
Advice
Free, confidential support is available from One Recovery Bucks, the local drug and alcohol service. You can refer yourself. You can also speak to your GP, or visit Alcoholics Anonymous.
Anxiety
Who do I see?
GP
Athletes Foot
Who do I see?
Community Pharmacy
Back Pain
Who do I see?
Community Pharmacy/ Physiotherapist / GP after 7 days
Blocked ears (wax)
Who do I see?
Community Pharmacy
Advice
A pharmacist can help with earwax build-up
Speak to a pharmacist about earwax build-up. They can give advice and suggest treatments.
They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week.
Do not use drops if you have a hole in your eardrum (a perforated eardrum).
Blood Pressure Monitoring
Who do I see?
Practice Nurse
Advice
These can also be performed at most local pharmacies. If the results are high, a GP appointment would be needed for further evaluation.
Blood Tests
Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse
Advice
Appointments for blood tests MUST have been requested by your doctor or other health care professional.
Boils
Who do I see?
Community Pharmacy/GP
Breathlessness
Who do I see?
GP or A&E for severe symptoms
Advice
Telephone 999 or 111 if symptoms are severe.
For less serious breathing issues such as COPD or chest infections.
Bruised Ribs
Who do I see?
Community Pharmacist/GP / UCC
Advice
For pain relief, please search for your nearest community pharmacy.
For difficulty breathing, please book an appointment with the surgery.
Burns
Who do I see?
Practice Nurse/ Urgent Care Centre if severe
Advice
If severe, please search for your nearest Urgent Care Centre.
If not, please book an appointment with the Practice Nurse.
Cellulitis
Who do I see?
GP
Advice
Please book your appointment with the surgery.
Cervical Screening
Who do I see?
Practice Nurse (female)
Advice
Cervical screening is offered to women and people with a cervix aged 25 to 64. Once you are invited, please book an appointment with the Practice Nurse, on a day when you are not on your period.
Chest Infections
Who do I see?
GP if persists for more than 1 week, or other chest issues (asthma)
Advice
You can book an appointment with the surgery.
Chest Pain
Who do I see?
GP or A&E for severe symptoms
Advice
Telephone 999 or 111 if symptoms are severe.
If not severe and has lasted for more than a few days, you can book an appointment with your the surgery.
Coils or Implants
Who do I see?
Practice Nurse/GP/Sexual Health Clinic
Advice
You can book an appointment with the Practice Nurse.
You can also contact Sexual Health Bucks.
Coronary Heart Disease
Who do I see?
GP/Practice Nurse
Advice
Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.
You can book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.
Colds
Who do I see?
Community Pharmacy
Advice
Antibiotics are NOT needed for the common colds, as colds are caused by a virus.
Cold Sores
Who do I see?
Community Pharmacy
Contraception and Family Planning
Who do I see?
GP/Practice Nurse
Advice
Contraception and family planning appointments are available in any routine GP clinic.
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.
You can book an appointment with your Doctor/Practice Nurse.
You can also contact Sexual Health Bucks.
Constipation
Who do I see?
Community Pharmacy/GP if persists more than 1 week
Advice
You can book an appointment with your Doctor.
Cystitis
Who do I see?
Community Pharmacy (women aged 16 to 64) / GP
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat uncomplicated urine infections in women aged 16 to 64 without a GP appointment.
Men, children, pregnant women and anyone with repeated infections should book an appointment with the practice.
Cough
Who do I see?
Community Pharmacy/GP if persists for more than 3 weeks
Advice
You can book an appointment with your Doctor.
Dental Problems
Who do I see?
Dentist
Advice
Please book an appointment with your dentist or find a dentist near you. NHS 111 can advise on an emergency dentist if needed.
Dementia Screening
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Depression
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Depot Injection (Contraception)
Who do I see?
Practice Nurse
Advice
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.
You can book an appointment with the Practice Nurse.
You can also contact Sexual Health Bucks.
Diarrhoea
Who do I see?
Community Pharmacist/GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice
Search for your nearest community pharmacist.
You can book an appointment with your Doctor.
Diabetes Monitoring
Who do I see?
Practice Nurse/Health Care Assistant/GP
Advice
You can book an appointment with the surgery.
Diet/Lifestyle changes
Who do I see?
Health Care Assistant or Practice Nurse
Advice
You can either book an appointment with appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.
Dressings
Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse
Advice
You can either book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.
Drug Addiction
Who do I see?
One Recovery Bucks / GP
Advice
Free, confidential support is available from One Recovery Bucks, the local drug and alcohol service. You can refer yourself. You can also speak to your GP.
For information about drugs, visit Talk to Frank or call 0300 123 6600.
Earache
Who do I see?
Community Pharmacy (children aged 1 to 17) / GP
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat earache in children aged 1 to 17 without a GP appointment.
Adults, and children under 1, can book an appointment with the Doctor.
Ear Care/Ear Wax
Who do I see?
Community Pharmacy
Advice
We do not offer ear irrigation (syringing). A pharmacist can advise on ear drops to soften and clear earwax.
If your symptoms continue, please contact the practice.
Eczema
Who do I see?
Community Pharmacy/GP if persists for more than 4 weeks or is infected
Advice
You can book an appointment with your Doctor.
Emergency Contraception
Who do I see?
Community Pharmacy / Sexual Health Clinic / GP
Advice
Emergency contraception is available free from most pharmacies without a prescription. You can also contact Sexual Health Bucks or book an appointment with your Doctor.
Eye Injuries
Who do I see?
Urgent Care Centre/A&E if severe
Advice
If severe, please go to your nearest A&E department.
Flatulence
Who do I see?
Community Pharmacy/GP
Advice
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.
Flu
Who do I see?
Community Pharmacy/GP if persists for more than 7 days or difficulty breathing
Flu Vaccines
Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.
Advice
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.
Fungal Infections
Who do I see?
Community Pharmacy/GP if it persists
Advice
You can book an appointment with your Doctor.
General Advice
Who do I see?
Self-Care/111/Community Pharmacy
Advice
You can telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Pharmacists can also treat seven common conditions without a GP appointment under the NHS Pharmacy First service. See how pharmacies can help.
Genital Infections including Herpes
Who do I see?
Genitourinary (GUM) Clinic/GP
Advice
You can book an appointment with your Doctor.
Hayfever
Who do I see?
Community Pharmacy
Advice
Hay fever medications are available from the chemist without needing to see your GP.
Head Injuries
Who do I see?
Community Pharmacy/GP/Urgent Care Centre if severe
Advice
You can book an appointment with your Doctor.
Head Lice
Who do I see?
Community Pharmacy/School Nurse/Practice Nurse
Headaches
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Hyperventilation
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Impetigo
Who do I see?
Community Pharmacy
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat impetigo in adults and children aged 1 and over without a GP appointment.
Indigestion
Who do I see?
Community Pharmacy/GP if it persists
Advice
You can book an appointment with your Doctor.
Infected Wounds
Who do I see?
Practice Nurse
Advice
You can book an appointment with the Practice Nurse.
Insect Bites
Who do I see?
Community Pharmacy / GP if severely infected
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat infected insect bites in adults and children aged 1 and over without a GP appointment.
Insomnia
Who do I see?
Community Pharmacy/GP
Advice
You can book an appointment with your Doctor.
Mental Health
Who do I see?
GP/Mental Health Support Services/Samaritans
Advice
These are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.
Samaritans operates a free service 24 hours a day, 365 days a year for people who want to talk in confidence. Call them on 116 123.
To see your GP, you can book an appointment with your Doctor.
Moles
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Mouth Problems
Who do I see?
Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist available
Advice
Please book an appointment with your dentist or find a dentist near you.
Nappy Rash
Who do I see?
Community Pharmacy or Health Visitor
Neck Pain
Who do I see?
Community Pharmacy/GP if it persists
Advice
You can book an appointment with your Doctor.
Nosebleeds
Who do I see?
111/Urgent Care if severe/GP if several episodes
Advice
Pinch nose (do not lean head back) and apply ice pack.
If concerned, you can ring 111.
Panic Attacks
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Period Problems
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Phobias
Who do I see?
GP
Advice
You can book an appointment with your Doctor.
Rashes
Who do I see?
Community Pharmacy/GP if persists for more than 7 days.
Advice
You can book an appointment with your Doctor.
Rectal Problems
Who do I see?
Community Pharmacy/GP if persists for more than 7 days.
Advice
You can book an appointment with your Doctor.
Removal of Stitches
Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse
Advice
You can either book an appointment with appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.
Shingles
Who do I see?
Community Pharmacy / GP
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat shingles in adults aged 18 and over without a GP appointment.
For the shingles vaccine, please book with the Practice Nurse when you are invited.
Sinusitis
Who do I see?
Community Pharmacy / GP if it persists
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat sinusitis in adults and children aged 12 and over without a GP appointment.
If it persists, you can book an appointment with your Doctor.
Skin Conditions
Who do I see?
Community Pharmacy/GP if it persists
Advice
You can book an appointment with your Doctor.
Smoking Cessation
Who do I see?
Nurses/GPs/Smokefree
Advice
You can also visit Smokefree.
Sore Eyes
Who do I see?
Optician/Community Pharmacy/GP if it persists
Advice
If severe, please go to your nearest A&E departments.
Sore Penis
Who do I see?
Sexual Health Clinics/GP if it persists
Advice
You can book an appointment with the GP.
Sore Throat
Who do I see?
Community Pharmacy/GP if it persists
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat sore throats in adults and children aged 5 and over without a GP appointment.
If you have a sore throat, there are a number of ways you can help yourself. Paracetamol can help with the pain, andgargling with warm, salty water may help shorten theinfection (but this isn’t recommended for children). In most cases, you only need to see your GP if your sore throat doesn’t improve after a week.
Sprains
Who do I see?
Community Pharmacy/GP if it persists over 7 days/Urgent Care Centre
Advice
If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Stings
Who do I see?
Community Pharmacy
Styes
Who do I see?
Community Pharmacy/Optician/GP if it persists
Advice
You can book an appointment with the GP.
Sunburn
Who do I see?
Community Pharmacy
Termination of Pregnancy
Who do I see?
Sexual Health Services/Family Planning Clinic
Advice
Termination of Pregnancy service is for women who are pregnant and want to discuss their pregnancy options, which might include having a termination. Your local clinic will offer advice and information, and can help you with a hospital appointment if that is what you decide to do.
Tetanus injection
Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse
Advice
You can either book an appointment with the appropriate healthcare professional or, alternatively please phone the surgery to arrange your appointment.
Threadworm
Who do I see?
Community Pharmacy
Thrush (vaginal)
Who do I see?
Self-Help Advice/Community Pharmacy/Sexual Health Clinic
Advice
If you are sexually active, you can visit your local Sexual Health Clinic.
Tiredness and Fatigue
Who do I see?
Self-Help/GP
Advice
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.
If you feel that you are still experience symptoms of tiredness, please book an appointment with your GP.
Travel Vaccinations
Who do I see?
Practice Nurse
Advice
Please book an appointment, at least 6 weeks or more before travelling.
Urine Infections
Who do I see?
Community Pharmacy (women aged 16 to 64) / GP
Advice
Under the NHS Pharmacy First service, a pharmacist can assess and treat uncomplicated urine infections in women aged 16 to 64 without a GP appointment.
Men, children, pregnant women and anyone with repeated infections should book an appointment with the practice.
Please bring a urine sample into the consultation; sterile pots available at reception.
Vaginal Discharge
Who do I see?
Sexual Health Clinic/Practice Nurse/GP
Advice
If you are sexually active, you can visit your local Sexual Health Clinic.
Verrucae
Who do I see?
Community Pharmacy
Advice
Search for your nearest community pharmacist who can advise on over the counter treatments available.
Vitamin B12 injection
Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse
Advice
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.
Vomiting
Who do I see?
Community Pharmacy/GP
Advice
For babies and toddlers, or if it persists longer than 1 week in children and adults, please book an appointment with your Doctor.
Warfarin Monitoring
Who do I see?
Referral required
Advice
If you are taking warfarin blood thinning tablets, we can refer you for this service.
You can book an appointment with your Doctor.
Warts
Who do I see?
Community Pharmacy/GP
