Appointments
Routine appointments
The majority of our appointments are available to book via Online Services. This includes, but is not limited to:
- all face-to-face doctor’s appointments
- evening appointments
- telephone consultations
- asthma annual reviews
- cervical screening
- childhood immunisations
- blood pressure check
- midwife appointments
- seasonal influenza vaccinations
- saturday appointments when available
For all other nurse’s appointments and on-the-day appointments with a GP, please contact your doctor’s secretary to book in.
Chaperones
We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the secretary when you arrange the appointment, reception when you check in or ask your doctor at any point during your consultation.
Urgent Appointments
If you require an urgent appointment, you may be asked to provide brief details of your problem.
This helps to ensure that you receive the most appropriate treatment as quickly as possible.
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also cancel your appointment online by using patient access or calling the surgery.
Consult with a Doctor online
Patient access can be used to message your doctor directly regarding non urgent issues. If deemed not appropriate to consult online or further information / examination is required you may be asked to book an appointment in the normal way (using patient access or calling the surgery). Please note patient access messages are not monitored daily and should not be used for urgent queries.
Enhanced Access
We offer enhanced access appointments available early mornings, evenings and Saturdays. These can be booked online using patient access or by calling the surgery.
Home Visits
Patients are requested, where possible, to telephone before 10:30am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances. If deemed appropriate you may be visited by our practice paramedic who will be able to assess you at home.
