Appointments

Configure Appointment Details

Appointments System

The majority of our appointments are available to book via Online Services. This includes, but is not limited to:

  • all face-to-face doctor’s appointments,
  • evening appointments,
  • telephone consultations
  • asthma annual reviews
  • cervical screening
  • childhood immunisations
  • blood pressure check
  • midwife appointments
  • seasonal influenza vaccinations
  • Saturday appointments when available

For all other nurse's appointments and on-the-day appointments with a GP, please contact your doctor's secretary to book in.

Each appointment lasts for 10 minutes and is for one person only. If you have a number of problems to discuss ask your doctor's secretary for a double appointment allowing plenty of time with the doctor. If someone else needs to be seen a separate appointment should be made.

We always try to run to time but unfortunately delays are sometimes unavoidable. To help us as much as possible we ask that you always arrive on time. Patients who arrive 10 or more minutes late may be asked to re-book their appointment.

If you require an urgent appointment, you may be asked to provide brief details of your problem. This helps to ensure that you receive the most appropriate treatment as quickly as possible.

Chaperones

We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the secretary when you arrange the appointment, reception when you check in or ask your doctor at any point during your consultation.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

Patients are requested, where possible, to telephone before 10:30am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.