Contact the practice
The Allan Practice, Calcot Medical Centre
Hampden Road
Chalfont St Peter
Gerrards Cross
SL9 9SA
Telephone: 01753 887 311
Out of Hours: 111
Dr Rakin’s Secretary: 01753 278 940
Dr Hilton’s Secretary: 01753 278 939
Dr Easaw’s Secretary: 01753 278 932
Dr Hirani’s Secretary: 01753 278 943
Dr Balogun-Lynch’s & Dr Dhesi’s Secretary: 01753 278 938
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help that cannot wait until the surgery is next open, please use the numbers below.
Between 8:00am and 8:30am, and between 6:00pm and 6:30pm, Monday to Friday, urgent calls are covered by FedBucks, our out-of-hours provider. Call 0300 033 9888, or call NHS 111. At all other times when we are closed, please call 111.
In a medical emergency call 999.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
- Treat yourself at home
- Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
Physical accessibility
Our practice offers the following facilities:
- Step free access: All of the rooms that patients require access to are on the ground floor of the practice.
- Wheelchair access: The practice is wheelchair accessible; fitted with automatic double-doors for ease of access. We have a wheelchair that can be used by patients whilst visiting the practice.
- Accessible toilet: We have an accessible toilet for the use of patients.
- Disabled parking: We also have disabled spaces in our car park directly in front of the entrance .
- Induction loop: We have a portable hearing loop that can be taken into any clinical room or used at reception. Please ask the receptionist.
- Large text or alternative font: We are happy to provide any letters or our own patient leaflets in large text or alternative fonts, on request. Please ask the receptionist for further details.
- Communication support services for deaf people: We can access these through an external company. Please let your doctors secretary know if you require this support.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice. If something has gone wrong, we want to know so that we can put it right and learn from it. Making a complaint will not affect the care you receive.
Talk to us first
Many concerns can be sorted out quickly by speaking to a member of staff, or by asking to speak to the Practice Manager in person or on 01753 887 311.
Make a formal complaint
You can make a complaint verbally or in writing:
- Email: management.theallanpractice@nhs.net
- Post: The Practice Manager, The Allan Practice, Calcot Medical Centre, Hampden Road, Chalfont St Peter, Gerrards Cross, SL9 9SA
- Phone: 01753 887 311 and ask for the Practice Manager
Please complain as soon as you can, and within 12 months of the event or of you becoming aware of it. We will acknowledge your complaint within 3 working days, agree with you how we will look into it, and tell you how long we expect it to take.
If you are complaining on behalf of someone else, we will usually need their written consent.
Complain to the commissioner instead
If you would rather not complain to the practice directly, you can complain to NHS Thames Valley Integrated Care Board, which commissions our services. You can complain to the practice or to the Integrated Care Board, but not to both. Call 01189 822 720 or see how to complain to NHS Thames Valley.
Help with making a complaint
Free, independent NHS complaints advocacy is available if you would like support. NHS England’s guide to making a complaint explains how to find an advocate.
If you are not happy with our response
You can ask the Parliamentary and Health Service Ombudsman to look at your complaint. The Ombudsman is independent of the NHS and free to use. Call 0345 015 4033 or visit www.ombudsman.org.uk.
