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Do It Online

Online Services


Please click here to order your repeat medication, book an appointment, view your medical record or send a secure message to the practice.



At The Allan Practice, we are pleased to offer a large number of services through Online Access. Online Access allows patients to book appointments, order medications, view their medical record and send secure messages to the surgery online. We are aware that our telephone lines can be incredibly busy which is why we are keen for our patients to make the most out of the online services we provide. Available 24/7, 365 days a year the service allows patients to take control of their medical care without the need to call their doctor's secretary or wait until the surgery is open.



Signing Up


As of December 2019, there is no longer a need to fill in an application form for Online Access. All patients over the age of 16 have been set up with an account ready for them to activate. If we have a verified email address on record, you will have received your initial log in details via email. If you have not, contact your Doctor's Secretary who will be happy to email your details to you.


Signing Up Children


There are strict guidelines around the access that parents, guardians and children are permitted through Online Access depending on the age of the child. Between the ages of 0-11, parents/guardians are permitted Proxy Access to their child's Online Access account to book appointments and order medication. If you would like Proxy Access for your child, please complete this slip and return it to the surgery.


The Royal College of General Practitioners (RCGP) guidance states that children can be considered to have Gillick Competence from the age of 11. Therefore, as recommended by the RCGP, The Allan Practice has made the decision to not allow any Online Access accounts for children aged between 11 and 16. Exceptions to this rule can be made for children with complex needs, regular repeat medications of those under the care of a hospital department. If you child falls into one of these categories, please contact your Doctor's Secretary. Each case will be reviewed by the child's registered GP and, if deemed appropriate and necessary, access will be granted to the parent / guardian on a Proxy Access basis.


When children turn 16 they are considered by the NHS to be adults and will therefore be set up with their own Online Access account.


Proxy Access for Carers of those with Mental Capacity


We understand that not everyone is computer literate or has access to a computer or the internet. If a patient who has full mental capacity wishes for a family member or a close friend to have Proxy Access to their account, The Allan Practice requires written consent from the patient outlining who they would like to have access. Without this letter, The Allan Practice will not grant Proxy Access. If there are any concerns with a request or a consent letter, this will be discussed with the patient’s registered GP and they will make a final decision. The Allan Practice reserves the right to refuse or deactivate any Online Access or Proxy Access account which they do not believe is being used correctly or for the patient’s benefit.


Proxy Access for Carers of those without Mental Capacity


The Allan Practice are happy to provide Proxy Access to a Carer of a patient if the following conditions are met: 1. The patient does not have the mental or physical capacity to request access themselves. 2. The patient does not have the mental or physical capacity to use Online Access themselves. 3. The person requesting Proxy Access has Lasting Power of Attorney (LPA) for Health and Welfare for the patient. Without this, The Allan Practice will not grant Proxy Access. If there are any concerns with a request, this will be discussed with the patient’s registered GP and they will make a final decision. The Allan Practice reserves the right to refuse or deactivate any Online Access or Proxy Access account which they do not believe is being used correctly or for the patient’s benefit. If a Carer would like Proxy Access for a patient of The Allan Practice and the above conditions are met but the Carer is not a patient at The Allan Practice, an account can be set up in the patient’s name and given to the Carer to use.


How To Activate Your Account


Once you have received your initial log in details, you need to register online and set up your own password. The process is very simple, but if you do need a helping hand, Patient Access have many helpful guides to get you set up.


Where To Go For Help


If you are experiencing problems with your Online Access account, please visit the Patient Access Support Portal.


If you've tried to set up your account but are having trouble, contact your Doctor's Secretary who can book you in for one of our Online Access support sessions at The Allan Practice.

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