Telephone your doctor’s secretary on the days she is on duty. (The doctor’s secretary will work the same days as their doctor.)
Telephone calls are only taken by the secretaries between 08:30 – 12:30 and 14:30 – 17:00.
Each secretary has a direct dial number.
Dr Dhesi's Secretary
Dr Bailey's Secretary
Dr Hilton's Secretary
Dr Easaw's Secretary
Dr Ratnasingham's Secretary
01753 278 943
or ext 238
or ext 240
or ext 239
or ext 252
or ext 243
An appointment lasts for 10 minutes and is for one person only. If someone else needs to be seen or discussed, more time will be required and a separate appointment should be made.
If you require an urgent appointment, you may be asked to provide brief details of your problem so that you can be offered an appointment in the most appropriate way. Some illnesses may be dealt with by telephone advice or we may recommend you to go straight to an Accident and Emergency department.
We always try to run to time but unfortunately delays are sometimes unavoidable. We would ask that you always arrive on time. If you are more than 10 minutes late you may be asked to re-book the appointment to be fair to other patients who are waiting to be seen. Please remember the following points:
- Arrive on time for your appointment and allow time to park your car
- Let us know if you cannot keep your appointment
- Let us know if you need more than the allocated 10 minutes so we can give you a longer appointment if appropriate.
If you wish to discuss a problem with your doctor, he or she is available for telephone consultations where appropriate. Please contact your doctor’s secretary if you would like to arrange this.
Our staff have been asked not to disturb consultations with non-urgent calls, as this can be disturbing for both patients and doctors.
We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the secretary when you arrange the appointment.