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Latest News

GDPR Privacy Notice

One of the biggest changes in UK data law comes into effect on 25 May 2018. The General Data Protection Regulation (GDPR) means that you will have more control over how your data is used and it ensures that organisations store that personal data better. To reflect these changes and new obligations we have updated our privacy notice which also tells you what we do with your personal data, how it is used and your rights under the new law. Please read our new Privacy Notice or visit the GDPR page of our website for further details.

Fax Decommission

Following a review of our Practice policies in line with the new data protection law, GDPR, which comes into force in May 2018; we will be ceasing communication via fax as of 1st May 2018. All routine enquiries regarding patients, sending of results or requests for medication are to be directed to the following secure NHS email address:

The mailbox will be checked periodically throughout the working day (Monday to Friday 08:30-17:00) and emails will be forwarded to the relevant doctors’ secretary. If the matter is of an urgent nature or you wish to request a home visit you must contact the doctors’ secretary by telephone.

Training in General Practice - New Registrars

We are pleased to announce that two new Registrar GPs have joined The Allan Practice as of the 7th February 2018. Dr Riz Shaffiq will be with us until August 2020 and Dr Jay Angrish will be with us for six months.
Our very first registrar, Dr Amit Bhardwaj, has now moved on to his penultimate placement, and we know our patients will join us in wishing him all the best for his future career. 

Appointments with our current Registrars are available to book via Patient Access.

Patient Access Prescription Error

We are aware that a number of our patients are experiencing issues when trying to order medication online. This appears as an error message stating: “Error. Your request could not be completed. Please try again.” Although this message appears, it is likely that your prescription request has successfully been submitted to the doctor. If you receive the message whilst ordering your medication, please contact your doctor’s secretary to ensure that your request has been received. We are currently working with the company who run the website to find a solution, and are hopeful that the problem will be resolved shortly. Please be aware that if your prescription request has not reached the surgery, secretaries cannot take prescription requests over the phone and the request must be submitted in writing. We apologise for any inconvenience this error message may have caused.

Practice Closure Dates

For training purposes the practice closes one afternoon a month to allow staff to have Protected Learning Time. On these dates the practice will close from 13:00 and open again as usual the following morning. If you need a doctor urgently during this time for a issue that cannot wait until the surgery is open again please call: 01296 850 011. For any medical emergencies please call: 999. Please see below for our closure dates for the next year.


  • Wednesday 13th June 2018
  • Tuesday 10th July 2018
  • Wednesday 12th September 2018
  • Wednesday 17th October 2018
  • Tuesday 13th November 2018
  • Tuesday 15th January 2019
  • Wednesday 13th February 2019
  • Tuesday 12th March 2019

Training in General Practice

Education & Training in the Practice

We are delighted to embark on becoming a Training Practice, which is a practice that trains doctors to be general practitioners.

To this goal, Dr Hilton has successfully completed a rigorous, yearlong Postgraduate Certificate in Medical Education linked with the Oxford Brookes University, and Dr Easaw is already an established trainer.

The practice itself will have an official assessment by Health Education England in June 2017, and all being well, will then be approved for the postgraduate training of doctors.

The doctors we train will spend between 6 and 18 months with us and are fully qualified doctors, having worked for least two years as hospital doctors before coming to us.

Videoing Consultations

As part of their on-going training, the doctors may ask to video a consultation. These will be done under the General Medical Council guidelines. If you want the camera turned off, please tell the receptionist - this is not a problem and will not affect your consultation in any way.

We highly value your support in training the GPs of tomorrow. You are at the centre of their training. We are confident that they will benefit hugely from their time with you and with us. We are sensitive to the fact that you may have questions, and welcome any you may have.

Maria Easaw and Elena Hilton

Online Services

From June 1st 2017 online prescription ordering for the surgery will only be available through Patient Access.

To sign up, patients will need to complete a paper form at reception or complete an online form at

Please note: both paths of registration will require patients to prove their identity by showing a photographic ID at Reception. Applications will not be processed until the patient’s identity has been confirmed.

Please read our Patient Access Instructions

Have your say - join our Patient Group

We value your feedback – take The Friends & Family Test

Find out how to register for our Online Services

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